I first went here on the February 24th I had to be there at 1:30pm for my 2pm appointment to fill out paperwork. I didn't even get called back til after 3pm waited in room for another 30-45 minutes, then had to wait to check out for another 15 or so minutes. I didn't get to leave until 4:15pm. Its ridiculous!
People in pain should not have to wait this long to see someone for their pain. I had to stand, sit, back to standing because I was getting so sore from waiting. Fast forward to April 3rd my follow up after receiving 2 lower back injections on the 17th of March that didn't do much and 2 injections on the 27th for my neck which also didn't work but gave me nausea for 3 days upset stomach for days after, hot flashes, itching of my upper arms and didn't do absolutely nothing for my neck pain.
Then seeing her for the follow-up on the 3 of April she called in an Extended Release pain medication that I went afterwards to CVS to see it it was there, they said nothing had been called in so I called back to Dr they said they won't send it out til end of the day, so I asked the pharmacy about the medication I was supposedly gonna get sent the pharmacy said they don't carry it but another location did so I called back to have them send it there instead.
Flash forward till around 6pm they close at 5 I called the CVS I gave them to send it to, it wasn't called in Thursday at all, Friday morning I call the CVS they called it in, thank god.. Then I find out my insurance won't cover it so after back and forth between pharmacy, Her office and my insurance I needed to have another ER medication called in that my insurance would cover.
I told her office and the lady who does the medications that my insurance won't cover it, there is 2 others ER that they cover, I had my insurance call her also to tell her they won't cover it because it ain't in their formulations etc .. I was told I'd get a call back Friday 2 different times after not getting called back I called back right before closing, I was put on hold and told sit by the phone I would get a call back after the medication lady talked to the Dr. No one called, Monday I called again was told I get a call back their working on it, still no call.
They say their trying to get a PA from my insurance for the medication my insurance and I both told them wouldn't be covered,like what the heck, I told them trying to get a PA for it was pointless but was told they had to show they tried, its unbelievable. Now Tuesday I see my oncologist who said she would talk to Katina and Wednesday I got a call from my oncologist saying they asked her if they could give me something to help me. So I got a med to take one time a day for pain and a anti convulsant to take.. The one for pain was a pain med I was supposed to take 1x as I took the extended release medication katina was supposed to call in for breakthrough until the ER kicked in.
My oncologist told me katina would call me at the end of the day on Wednesday and guess what no call.. I still have not got the Extended Release medication yet after pretty much a week after seeing her. So tomorrow on Thursday the 10th I'm gonna call CVS see if she sent in the Extended Release pain medication I was supposed to get to take with the 1 breakthrough pill I gotta take per day and the anticovulsant medication. So hopefully after a week ill actually get the Extended Release medication I've been needing.
Its so sad my other Dr who referred me to here to give me something to help that I should be getting from katina because that's why I was sent here, to get more help than my oncologist could give me, but so far have gotten no where. So hopefully Thursday ( tomorrow) I can actually get the Extended Release medication I need to take with the others from my oncologist to actually give me some relief. I been struggling so bad since my first appointment here on February 24th and I'm still struggling as of April 9th.
I might have to change to the clinic in Munster or Hobart but this one was closer to me (45 minutes) but I might have to and just drive farther to get faster service, not have to wait for hours and actually get help if I don't get any from her today when I call. Or just go somewhere else all together, time will tell.
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Robert O. | Apr 10, 2025